Returns

Owlet 30 Day Satisfaction Guarantee

Every owlet product purchased through our website comes with a 30-night peace of mind guarantee. if you aren't 100% satisfied with your product, you can return it within 30 calendar days of setting up a hardware product (for example, registering our smart socks or cam products). this satisfaction guarantee requires proof of purchase.

Warranty

Your monitor has a two-year warranty from the date of app set up for manufacturer defects, so if you experience any issues, please contact us at customercare-gbr@owletcare.com.

Owlet is not responsible for general wear and tear of product usage.

To qualify for a refund, all of the following conditions must be met:

• A Return Authorization (RA#) must be requested from our customer service team within 30 days from the date of product registration. To request an RA#, please contact our customer service department at help@cheekyrascals.co.uk.
• Product(s) returned to Cheeky Rascals directly must have been purchased from our website Owletbabycare.co.uk.
• Product(s) purchased from any retailer or website other than Owletbabycare.co.uk must be returned to original purchase location, in accordance with the return policy of the purchase location.
• Customers are responsible for shipping costs of returning the product(s).
• Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet.
• If the Product(s) is returned without an RA#, we cannot process your refund.
• The product(s) must be returned to Cheeky Rascals within two weeks after the completion of the RA form to be considered a valid return.
• Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If your original payment method has expired you will be contacted to confirm an alternative means of a refund.
• You will be issued an email when your return has been received and processed by Owlet.